Terms and Conditions

1. Who we are

These terms apply to services sold by Spa Thermal Travel Kft., trading as Pickup Hungary ("we", "us").

• Registered office: 1124 Budapest, Kiss János altábornagy utca 55-59., Hungary
• Company registration no.: 14-09-314248
• EU VAT no.: HU24958952
• Travel licence no.: U-001568
• Phone and WhatsApp: +36 70 717 7656 (24/7)
• Email: [email protected]
• Website: pickuphungary.com

"You" means the person who makes the booking and everyone travelling under it. If you book for other people, you accept these terms on their behalf and make sure they know them.

2. What we provide

We run pre-booked private ground transport in Budapest, across Hungary and to neighbouring countries:

• Transfers: a fixed price from A to B. This covers airport, station, hotel and city-to-city trips.
• Hourly hire (chauffeur at disposal): a car and driver for a set number of hours, with a 4-hour minimum.
• Day trips and experiences: a car and driver for a planned day with stops, for example Vienna, Bratislava, the Danube Bend, Eger, Lake Balaton or Tokaj.
• Minibuses and coaches for groups, events and tours.
• Special event transport, for example the Formula 1 Hungarian Grand Prix (see section 12).

We are not a taxi service. Every journey is booked in advance and runs to the agreed schedule. We run our own vehicles together with trusted partners. Whoever drives, we operate the service and we are your single point of contact.

3. Booking and confirmation

• You can book online at pickuphungary.com or ask us for a quote by email, WhatsApp or phone.
• Online, you choose the route or trip, date, time, passengers and vehicle. You see the full price before you pay.
• The contract starts when we send the booking confirmation (voucher) by email. Please check it and tell us straight away if anything is wrong.
• Lead time: online bookings for day trips must be made at least 24 hours before departure. If you need a transfer at shorter notice, contact us. We'll tell you within minutes whether we can do it, but short-notice availability isn't guaranteed.
• Quotes from our team are valid for the period stated in the quote. Until it's paid or confirmed, a quote does not reserve a vehicle.

4. Prices

• All prices are in euro and include VAT.
• Fixed prices: the price on your confirmation is what you pay for the booked service. There's no meter, and we don't add a night or early-morning surcharge.
• Public holidays: on 23, 24 and 31 December and 1 January, prices are doubled (+100%). Other dates in the holiday period are charged at the normal price.
• Special events (for example the F1 Grand Prix) have their own prices and rules (see section 12).

What can change the price after booking:

• extra waiting beyond the free time (see section 7), charged at the vehicle's hourly rate;
• extra stops, detours or extra hours you ask for during the service;
• changes to the booking that you request (see section 6).

Included and not included

• Child seats: the first one is free and each additional seat is €5. Seats must be booked in advance.
• Tolls, motorway vignettes and parking for the booked route are included, also on trips abroad.
• Not included unless stated: entry tickets, guides, meals and personal expenses.

5. Payment

• Online bookings: you pay in full by bank card when you book. Payments go through a secure payment provider; we never see or store your card details.
• Quoted bookings: you pay in full by card through our payment link or by bank transfer, no later than the deadline in the quote. If no deadline is given, payment is due 72 hours before the service.
• Card payments over €1,000 through the payment link carry a 3% card fee. Bank transfer is free.
• Bank details for transfers: Spa Thermal Travel Turisztikai Kft., IBAN BE32 9053 0551 0702, SWIFT/BIC TRWIBEB1XXX (Wise, Brussels). Please quote your booking reference.
• If a booking isn't paid by its deadline, we may cancel it after a reminder.
• You'll receive an invoice for every paid booking. For a company invoice, give us the company name, address and VAT number before payment.

6. Changes and cancellation

• Standard bookings (transfers, hourly hire, online day trips): you can change or cancel free of charge up to 24 hours before the pickup time.
• Group, coach, B2B and individually quoted bookings: free changes or cancellation up to 72 hours before the service, unless your quote says otherwise.
• Late cancellation: if you cancel after the deadline above, the price is not refunded. Please contact us anyway: we always do our best to reschedule or otherwise accommodate a late cancellation, but we can't guarantee it.
• No-show: if nobody turns up at the pickup point within the free waiting time and we can't reach you, the booking counts as a no-show and isn't refunded.
• Changes depend on availability. If the new price is higher, you pay the difference; if it's lower, we refund the difference.
• Refunds go back to the original payment method, usually within 5–10 working days, depending on your bank.
• If we have to cancel (for example because of extreme weather, road closures or force majeure), we'll offer another time or vehicle. If neither suits you, we refund you in full.

7. Pickup, waiting and flight delays

Punctuality: the driver is at the pickup point at the confirmed time.

Airport pickups

• We track your flight, so you don't need to tell us about a delay.
• Waiting time: the first 60 minutes after the actual landing are free. Flight delays of up to 90 minutes are covered at no extra cost.
• After that, waiting is charged at the vehicle's hourly rate. If we can't reach you, the booking becomes a no-show.
• Cars and vans: the driver meets you in the arrivals hall with a name sign.
• Minibuses and coaches: the driver meets the group at the coach parking, about a 2–3 minute walk from the terminal. A meet & greet inside the arrivals hall can be added for €150 per vehicle.

Other pickups

• Hotel and address pickups: the first 15 minutes of waiting are free. After that, the vehicle's hourly rate applies.
• Cancelled or diverted flights: let us know as soon as you can. We'll move the transfer to the new time where possible. If a flight is cancelled less than 24 hours before the pickup, the 24-hour cancellation rule in section 6 applies.
• Return transfers: please give the pickup time when you book. You can change it later under section 6.

Our 24/7 number is +36 70 717 7656. The driver's details are on your voucher or sent to you before the trip.

8. Vehicles and drivers

• You book a vehicle class, not a specific model. Models shown on the website are examples ("or similar").
• Capacity: each class has a maximum number of passengers and pieces of luggage (see the vehicle list on the website). Tell us about oversized items such as skis, bikes, wheelchairs or extra suitcases. If the luggage doesn't fit, we may need a bigger vehicle, which costs more.
• Driver language: an English-speaking driver is guaranteed in Business class and above (Mercedes E-Class, V-Class, S-Class, Maybach and luxury minibuses). In other classes we try to provide one but can't guarantee it.
• Breakdowns: if a vehicle breaks down, we send a replacement as quickly as possible.
• Driving hours: for safety and by law, a driver's working day is at most 14 hours, with a 45-minute break after every 4.5 hours of driving. Longer programmes need a second driver or an overnight stay, which we quote separately.

9. Day trips and experiences

• A day trip includes the vehicle and driver for the whole day: pickup, the stops in the agreed plan, time at each stop and the return (or drop-off for one-way trips). Between sights, the driver either waits or drives you, as you prefer.
• The times in the itinerary are planned and realistic. The order or times may change a little because of traffic, border checks or opening hours. Extra hours on the day are charged at the vehicle's hourly rate, as long as the driver's hours allow it.
• Entry tickets, guided tours and meals aren't included unless the booking says so. Opening hours and closing days are set by the attractions. We plan around them but aren't responsible if a sight closes unexpectedly.
• A private guide can be added on request, at a separately quoted price.
• For trips abroad, every passenger must carry a valid passport or ID card and any visa they need. This is each passenger's own responsibility: if a passenger is refused entry at a border, the trip isn't refunded.

10. Passenger rules and safety

• Everyone must wear a seat belt. Children must use a suitable child seat, booked in advance (see section 4).
• Smoking and vaping are strictly forbidden in all vehicles.
• Eating is not allowed in the vehicles. You can drink water and other clear, non-alcoholic drinks. Alcohol is strictly forbidden on board; closed bottles, such as wine bought on a tour, can travel in the luggage.
• Small pets in a carrier are allowed. Other animals need our agreement in advance. Assistance dogs are always welcome.
• The driver can refuse or end a journey if a passenger is aggressive, heavily intoxicated or puts safety at risk. No refund is due in that case.
• Please check the vehicle for your belongings when you get out. We'll help find lost items but aren't liable for them.

Cleaning and damage

If a vehicle needs more than normal cleaning after your journey, we charge a cleaning fee and send you photos with the invoice:

• Light cleaning (food, spilled drinks, litter): €50
• Smoking or vaping in the vehicle (odour removal): €150
• Heavy cleaning (vomit or other bodily fluids, stains that need upholstery cleaning): €150 for cars and vans, €250 for minibuses and coaches
• Damage caused by passengers is charged at cost.

11. B2B, agencies and partners

• Rate sheets and price lists are for information. Prices are guaranteed only under a signed contract, which requires a minimum volume of orders.
• Without a contract, bookings are paid before the service (see section 5). Special prices may apply during special events.
• The cancellation deadline for partner bookings is 72 hours unless the contract says otherwise.
• For bookings made through an agency or platform (for example Booking.com), the agency's or platform's own terms on price, payment, changes and refunds also apply, and passengers should contact the agency about them. We handle the operation of the trip.

12. Special events

During major events, such as the Formula 1 Hungarian Grand Prix at the Hungaroring and other festivals, concerts and sporting fixtures, separate prices, packages, availability and booking rules apply. Where they differ from these terms, they take precedence.

• Event transport must be booked through the event page or package on our website. A booking for an event date made through the standard booking form may be cancelled and refunded.
• Capacity is limited, so prices, vehicle classes and availability can change without notice until you book.
• The event page states any different change or cancellation rules at the time of booking.

13. Liability

• We are liable for providing the service as booked, under Hungarian law.
• We aren't liable for delays or missed connections caused by things outside our control: traffic, accidents, road closures, border checks, weather, strikes or force majeure. Please allow enough time; for flights we recommend arriving at the airport at least 2 hours before departure.
• If a passenger is late, gives a wrong address, flight number or phone number, or can't be reached, we aren't liable for the consequences.
• Nothing in these terms limits any liability that cannot be limited by law.

14. Complaints

If you're not happy with something, please tell us. During the trip, contact the driver or call +36 70 717 7656. Afterwards, please write to [email protected], ideally within 7 days of the service so we can still check the details. We reply within 7 working days.

If we can't resolve a consumer complaint, you can turn to the Budapest Conciliation Board (Budapesti Békéltető Testület): 1016 Budapest, Krisztina krt. 99., phone +36 1 488 2131, email [email protected], website bekeltet.bkik.hu. You can also contact the consumer protection authority or go to court.

15. Personal data

We use your personal data only to provide and manage your booking, as described in our Privacy Policy.

Privacy Policy

16. Applicable law

Hungarian law applies, and Hungarian courts have jurisdiction, without affecting any rights consumers have under the law of their own country.

Under Government Decree 45/2014 (II. 26.), the 14-day right of withdrawal for distance contracts does not apply to passenger transport services, or to leisure services booked for a specific date. Your right to change or cancel a booking is set out in section 6.