Terms and Conditions

Spa Thermal Travel Kft. (registered office: 1124 Budapest, Kiss János altábornagy utca 55-59., Hungary; company registration number: 14-09-314248, telephone number: +36 303510369, email address: [email protected], hereinafter: "Supplier") hereby releases its general terms and conditions ("GTC") of using its transfer services offered on its home page under www.pickuphungary.com ("Website").

These terms and conditions and the online booking form constitute the entire Agreement concerning the provision of transfer service ("Supplier") between you and www.pickuphungary.com. Completion of the booking form and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

Terms used in this GTC

Description of the services

The Supplier offers Transfer services from/to Budapest to any Hungarian cities and to Austria, Slovakia, Slovenia, Croatia as well. Door to door service with professional drivers.

Pre-contractual information

All information on the Transfer services provided on the Website and all other information in this GTC forms part of the information on the services. By sending the order the Passenger confirms that he/she has read, understood and accepted the pre-contractual information on the services.

The conclusion of the contract

Concluding the contract via electronic means

The contract is concluded by filling and sending to the Supplier the electronic application form accessible through the online reservation system on the Website, which contains all the relevant information on the Transfer service and the Passenger and allows to acknowledge and accept this GTC and Privacy Policy. The supplier confirms the order by sending the Reservation Voucher by means of which the contract is concluded.

Technical steps to conclude the contract

• The Passenger shall choose the places and date of the Transfer, the number of the Passengers, the type of the Transfer on the Website
• The Passenger shall provide personal data (name, email address, phone number), flight details, the intended destination and other needs by filling the electronic application form
• The system carries out a prior calculation of the fee payable by the Passenger
• The system checks all the possible input errors, missing data and provides help to identify and correct these data thereof
• Passenger certifies that he/she has read, understood and accepted this GTC and the Privacy Policy by ticking the button "Pay"

Payment terms

The transfer fee

Based on the concluded contract, the Passenger is obliged to pay the full fee specified in the contract. The rates are inclusive of all taxes at the time of the booking. All payments must be made in Euro.

Payment method

Payment by a valid credit or Debit Card is required at the time of Reservation. The Passenger will be redirected to a payment page with a secure communication channel. Online bank card payments are executed via a secure payment system. The merchant does not get and store bank card data.

Modification and cancellation of the contract

The Passenger has the right to modify or cancel Passenger Reservation up to 24 hours before the date of the Transfer without charge. All changes are subject of Supplier confirmation and availability. If the price of the new transfer is higher than the amount paid, the customer will be charged for the difference. If the price of the new transfer is lower than the amount paid, the difference will be refunded.

The performance of the contract

The transfer vehicle will arrive at the pick-up point not later than 5 minutes of the time and date and at the specified address confirmed in the Reservation Voucher at the time of booking.

If the Pick up point is at an airport, the driver will wait in the Arrivals Hall with a name board showing the Passenger's name. The Driver will wait for Passenger up to 1 hour after the Passenger has landed. After that, the Reservation is regarded as a "No-show".

If the Pick up point is a hotel or address, includes a 15 minute waiting period.

Safety Considerations

Child Seats

The law requires a child seat to be used for child passengers, the Supplier is only required to provide a suitable child seat where this has been ordered in advance during the reservation process. One child seat is provided free of charge. If you are traveling with several children, then the second and subsequent child seats are provided for extra fee: 5 euros/chair.

Wearing of Seat Belts

EU laws require passengers to wear a seat belt, they must be worn when requested to do so by the Driver.

Delays, cancelled or diverted flights

If Passenger flight is cancelled less than 24 hours, for whatever reason, and Passenger has paid in advance by Credit Card there will be no refund of the Transfer fee. As soon as you find out that your flight is delayed, please inform us via email [email protected] or by phone. If your flight is being delayed for less than 60 minutes, the driver will monitor it and arrive by the time of landing.

Complaints Procedure

If a Passenger wishes to make a complaint about a Supplier service this must be done so within 7 days from the date the Transfer in question took place. The complaint must be put in writing either by letter or e-mail. We reserve the right to take up to 180 days to resolve the complaint where there are special circumstances involved.

Data protection

The processing of personal data provided by the Passenger is controlled by the Supplier on the legal grounds, for the purposes and under the terms and conditions set forth in the Privacy Policy published on the Website.

Applicable law

Matters not regulated in this GTC shall be governed by the Hungarian Law. In the event of any dispute, the Hungarian Courts will have exclusive jurisdiction to deal with these issues.